Privacy and cookies

Privacy Policy and Practices

This statement outlines the policies and practices of the ExperienCZE regarding the collection and use of your personal information from your visit to our websites,,,, (the ‘Sites’). It includes our policies for the ExperienCZE guests, Sites visitors, affiliates, members and non-members. Should you have any questions or concerns please send an email to: We welcome your suggestions and feedback.


This Sites does not collect personally identifiable information about you unless you voluntarily provide it to us. This means that we will not know your name, your email address or any other personally identifiable information just because you browse the websites, unless you have created an account and log-in when you access the Sites or access the websites from a link in an email that we sent to you.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need.

- General Information Collected

To monitor website usage and improve the quality of our websites, we gather general information about the use of our websites. We use web server logs and industry-standard website statistics software to count the number of users who visit our websites and to count the number of views of particular pages, as well as to track other general statistics about our websites. We do not track individual users' visits to our websites. At times, ExperienCZE may share with third parties (such as marketing agencies, market researchers or email service providers) the aggregate, anonymous information about overall usage of our websites and other Internet services that we collect, in order to provide general information about our Internet services, sell advertising or establish sponsorships or other business relationships. We do not share any information about specific users.

- Information Collected from Surveys

We may conduct online surveys via pop-up windows on our websites or via email. Participation in such surveys is voluntary and you may decline to participate. In general, the data collected in such surveys will be used by ExperienCZE and not shared with any third parties.

- Information Collected to Process a Transaction

ExperienCZE processes your personal data for the following purposes:

  1. Making reservations via the Sites.
  2. Evaluating your stay at a location booked through the Sites, evaluating services booked through the Sites (only with your consent).
  3. Informing you about interesting offers (only with your consent).


Information collected may include your name, address, phone number, email address, credit card details, smoking preference and other pertinent information. The personal information you provide will be encrypted and sent to us using a secure method, in order to assure that your personal information is securely and safely transmitted. However, please understand that no one can give an absolute assurance that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We are taking reasonable steps to ensure the secure and safe transmission of your personal information.

Transfer to third parties

Under certain conditions ExperienCZE may transfer your personal data to the following third parties:

- The accommodation you booked, tour guides, car rental companies or other service providers whose services you booked

For the purpose of completing your booking we will disclose your name, contact details and other relevant details to the relevant provider with which a booking is made. We will only provide those elements that are required for it to process your reservation.

- Data processors

From time to time, we may use third party service providers as data processors for the purposes specified above. For example, we may use service providers to send reservation information to accommodations electronically. Processing by these third parties takes place under our instruction. These parties are bound by data processing agreements and confidentiality agreements.


It is our intention to only send you email communications that you want to receive. When you provide us with your email address by creating an account, we can periodically contact you via email about ExperienCZE and its services. Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out by sending email to or sending a letter to our postal address: U Skolky 12, 326 00 Pilsen, Czech Republic.

Please note that ExperienCZE will never send you an email requesting your password, credit card number, social security number or other similar personal or private identification information (‘Personal Information’). If you receive an email that looks like it is from ExperienCZE, but asks you for Personal Information, it is a fraudulent email and you should not reply or provide such information.


By completing a booking, you agree to be invited to complete our guest review form or feedback survey. If you wish, the review or survey can be completed anonymously. By completing the survey/review form, you agree that it can be used on our Sites and on other such platforms and social media owned, controlled, managed or hosted by ExperienCZE for the purpose of informing future customers on the service level and quality of the relevant service provider. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form / feedback survey and does not include any commercial offers, invitations or incentives whatsoever.

Securing the Storage of Information

We treat the Personal Information you provide to us as confidential information. After Personal Information reaches ExperienCZE, it is stored on a secure server that resides behind firewalls designed to block unauthorized access.

Cookies and Pixel Tags

Our websites may use “Cookie” technology or “Pixel Tags”. We do not use Cookies or Pixel Tags to ascertain any personally identifiable information about you apart from what you voluntarily provide us. Cookies or Pixel Tags do not corrupt or damage your computer, programs or computer files.

Other Sites

ExperienCZE is only responsible for the privacy policy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed these websites from, and to the non-ExperienCZE websites that you may access from this website.

Legal Issues

This is an ExperienCZE website and is subject to laws of the Czech Republic. ExperienCZE will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to ExperienCZE, its associates or property (including this Sites), or to others. You irrevocably agree that the courts of Czech Republic shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this privacy statement and for those purposes irrevocably submit all disputes to the jurisdiction of the Czech courts. The place of performance shall be Czech Republic.

Changes to Your Privacy Rights

In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on March 20th, 2017.

Contact us

Comments, suggestions or questions about our privacy policy statement and ExperienCZE’s privacy practices are welcome. You can always contact us at